Terms of Sales

PREAMBLE

The Emmanuel Levain Company manages the official merchant website https://www.emmanuel-levain.com offering the sale of most of its products (hereinafter “the products”) to non-professional buyers.

The company Emmanuel Levain, SA, with capital of CHF 100,000, whose registered office is Route des Monts de Lavaux 1 – 1092 Belmont sur Lausanne – Switzerland, registered with the RC of the canton of Vaud under federal number CH-660.0.385.010-8 VAT number CHE-115.428.034 offers online sales of products of the brand “Emmanuel Levain”

These general conditions (hereinafter the “General Conditions of Sale”) govern without restriction the sales of products made by La Boutique En Ligne Emmanuel Levain from the site: www.emmanuel-levain.com

ARTICLE 1 – SCOPE OF APPLICATION

The General Conditions of Sale specify the conditions for ordering, payment, delivery and management of any returns of products ordered by customers who act as non-professional buyers (hereinafter referred to as the “Customer”) on the site. www.emmanuel-levain.com.
The General Conditions of Sale are accessible at any time on the emmanuel-levain.com site.

ARTICLE 2 – ACCEPTANCE BY THE CUSTOMER

The Customer declares to have read the General Conditions of Sale and to have accepted them by checking the box “I accept the General Conditions of Sale” before implementing the online ordering procedure. These General Conditions of Sale may be subject to subsequent modifications. In this case, the version applied to the Customer’s purchase is that in force on the site on the date the order is placed.

ARTICLE 3 – RIGHT TO USE THE SITE

Access to our website is limited for personal use. Please note that you must not use “framing” techniques to send all or part of the website as an attached document, without our prior written consent.

ARTICLE 4 – ORDERS – PRODUCTS-SERVICES-SAMPLES

Any order placed on the site www.emmanuel-levain.com constitutes the formation of a contract concluded at a distance between the Customer and La Boutique En Ligne Emmanuel Levain, and necessarily implies the irrevocable acceptance by the Customer, without restriction or reservation, of the Terms of Sales.
Any product, service, or sample that we may provide to you is for your personal use only. You may not sell the products, services, or any sample that you receive from us. The distribution of products, services and samples, if it takes place, is limited to Switzerland, mainland France (including Corsica), Europe and the rest of the world.
In order to allow the Customer to know the products he wishes to buy before ordering them, the emmanuel-levain.com site presents the characteristics of the products offered for sale. In particular, the site www.emmanuel-levain.com describes the specifications, illustrations and indications of the dimensions or capacity of the products. The choice and the purchase of a product are placed under the sole responsibility of the Customer.
The photographs and graphics presented on the site www.emmanuel-levain.com are intended to illustrate the products offered for sale and are non-contractual. The customer is invited to refer to the description of each product in order to know its properties and particularities, in particular as regards the desired characteristics and the desired size. Product offers are subject to the limits of available stocks. Information on product availability is provided at the time of ordering.

ARTICLE 5 – ORDER CONFIRMATION

The sale will only be considered final after the sending by La Boutique En Ligne Emmanuel Levain to the Customer of the confirmation of acceptance of the order by email and after receipt of the full price by La Boutique En Ligne Emmanuel. Leaven. Customers from European and World countries will receive an e-mail confirming the delivery costs and any customs procedures and documents. If the agreement to ship the goods is not obtained by the customs services of the country concerned, the order cannot be honored and the Emmanuel Levain Online Store will therefore cancel the order by notifying the customer by e-mail. as soon as possible. The Customer may contact the Customer Service of the site www.emmanuel-levain.com by email at info@emmanuel-levain.com.

ARTICLE 6 – PRICES AND TERMS OF PAYMENT

The prices are indicated in Swiss Francs on the site www.emmanuel-levain.com and are inclusive of VAT (all taxes included, including VAT at the rate applicable on the day of the order). These prices take into account any reductions or promotions that may be granted by La Boutique En Ligne Emmanuel Levain.
The prices are always understood excluding delivery costs; the customer is informed of the amount of the delivery costs when placing the order.
The products for sale are invoiced on the basis of the prices in force at the time of the validation of the order by the customer The price indicated during the placing of the order and the confirmation by La Boutique En Ligne Emmanuel Levain is the final price. Product offers are valid as long as they are visible on the site, while stocks last. The Emmanuel Levain Online Store reserves the right to modify the prices at any time.

When ordering, Customers are invited to ensure that the price of the products to which they refer corresponds to the price appearing on the updated page of the site www.emmanuel-levain.com and not on an expired page to which they would have accessed.

The data communicated by the Customer and recorded by the site www.emmanuel-levain.com when ordering constitutes proof of the transactions between La Boutique en Ligne Emmanuel Levain and the Customer. After validation of the order by the Customer, La Boutique En Ligne Emmanuel Levain will send a confirmation email to the Customer to notify him that the order has been registered.
The price of the products purchased is payable in full on the day the Customer places the order.The Emmanuel Levain Online Store will not be required to deliver the Products ordered by the Customer if the price has not been not previously paid in full. Ownership of the Products is transferred to the Customer only after full payment of the price by the latter. The transfer of the risks of loss and deterioration of the Products will be carried out upon delivery and receipt of the products by the Customer.

The delivery costs are indicated on the site www.emmanuel-levain.com and are expressed inclusive of all charges. These costs are the responsibility of the Customer and are invoiced in addition to the sale price of the Products. The Customer will be informed before the final registration of his order of the delivery costs related to his order, and payment will be requested from the Customer for the total amount of the purchase.
Information relating to the order is subject to data processing by La Boutique en Ligne Emmanuel Levain. The purpose of this data processing is to define a level of analysis of a transaction and to fight against credit card fraud. As part of this analysis, customer service may contact the buyer in order to collect additional information. The Emmanuel Levain Online Store reserves the right to cancel a transaction in the absence of a response from the customer or if the analysis reveals anomalies. This verification step is likely to lead to a change in the delivery times of the order.

ARTICLE 7 – DELIVERY

Deliveries are made in Switzerland, Europe and World.
For Switzerland, the products purchased by the Customer will be delivered within a maximum period of thirty days following the day of the order to the address indicated by the Customer when ordering on the site www.emmanuel-levain.com. If this period is exceeded, not justified by a case of force majeure, the Customer may request the resolution of the sale under the conditions provided for in Article L. 114-1 of the Consumer Code and obtain reimbursement of the sums. paid on the occasion of the sale.
For Europe and World, delivery times may vary depending on whether customs authorities have obtained authorization to ship the products. The Customer will be kept informed of any delays due to the importation of the products to the indicated delivery address.

Except in special cases or unavailability of one or more Products, the products ordered will be delivered at once. Deliveries are made by an independent carrier. The Customer is required to check the condition of the products delivered. Any apparent reservation must be mentioned in handwritten form on the delivery slip presented by the carrier: “Missing or damaged products, damaged packages…).

It has a period of 15 calendar days from the date of delivery to form by registered mail addressed to: Emmanuel Levain SA – ROUTE DES MONTS DE LAVAUX 1 – 1092 BELMONT SUR LAUSANNE (SWITZERLAND) or by email at the address following: info@emmanuel-levain.com, all reservations or complaints for non-conformity or apparent defect of the products delivered, with all the relevant supporting documents.
After this deadline and failing to comply with these formalities, the products will be deemed to conform and free from any apparent defect and no complaint can be validly accepted by La Boutique En Ligne Emmanuel Levain.

In the event of a return following a delivery error, any non-conforming Product must be returned with the Delivery Note to Emmanuel Levain SA – ROUTE DES MONTS DE LAVAUX 1 – 1092 BELMONT SUR LAUSANNE (SWITZERLAND).
The non-conforming product will be refunded within 30 days of the return of the item.
During winter and summer sales, due to the influx of orders, delivery times are likely to be extended. As far as possible, La Boutique en Ligne Emmanuel Levain will inform the customer of the delivery times applicable to the first day of the sales.

ARTICLE 8 – RIGHT OF WITHDRAWAL

The Customer has, in accordance with the law L.121-20 of a withdrawal period of 7 days from the delivery of the products to return them to La Boutique en Ligne Emmanuel Levain at the end of reimbursement or of corresponding credit. in the amount of the order

The customer may return the product purchased within the aforementioned period, the date appearing on the delivery slip as proof, subject to the following conditions:
– The products must be returned in their original and complete state, allowing a new marketing in new condition, accompanied by the return slip that was in the shipment and the delivery slip.
– The Products must be returned to the following address: Emmanuel Levain SA – ROUTE DES MONTS DE LAVAUX 1 – 1092 BELMONT SUR LAUSANNE (SWITZERLAND). The Emmanuel Levain Online Store recommends that its customers subscribe to a package tracking option in order to avoid any inconvenience in the event of loss or theft of the Products during return transport.
– The sums paid by the Customer, including delivery costs, will be reimbursed in full, by bank transfer to the account indicated for this purpose by the Customer within a maximum period of 30 days from the exercise of the right to withdrawal. The return costs will be the sole responsibility of the Customer.
– In the event of a partial return of products, the shipping costs will not be reimbursed by La Boutique En Ligne Emmanuel Levain to the extent that the customer has benefited from a global price of the delivery service for the items kept.
– In the event of partial or partial return of Products which have been the subject of a global promotional offer including one or more gifts, the gifts granted by La Boutique En Ligne Emmanuel Levain related to the purchase of one or more Products must be returned to The Emmanuel Levain Online Store. In the event that the customer keeps the product (s) offered as part of the overall promotional offer, they will be billed on the basis of their initial price. An additional invoice will be issued for this reason within 15
days of the partial return of the products and accessible in the “my account” area.
– In the event of partial return of products that have been the subject of a global promotional offer including reductions, the products retained by the customer will be invoiced on the basis of their initial price, without promotion. An additional invoice will be issued for this reason within 15 days of the partial return of the products and accessible in the “my account” area.
– In the event of return of products outside the aforementioned period, the customer will not be reimbursed and will be informed that the products remain at his disposal at the warehouse for a period of 1 month. At the customer’s request, the products can also be returned to him.

ARTICLE 9 – INFORMATION TECHNOLOGY AND FREEDOMS

The customer is informed that the information relating to his order is subject to automated data processing.
Pursuant to Law 78-17 of January 6, 1978, it is recalled that the personal data requested from the Customer are necessary for the processing of their order and are intended for internal use by La Boutique En Ligne Emmanuel Levain. These personal data may nevertheless be transmitted to third parties, partners of La Boutique En Ligne Emmanuel Levain. With regard to information concerning him, under the conditions provided for by the law and regulations in force, the customer has the right to access, modify, rectify in his “my account” space, and oppose in contacting customer service by email: info@emmanuel-levain.com.

The purpose of this automated data processing is to define a level of analysis of a transaction and to fight against credit card fraud. The Emmanuel Levain Online Store may need to ask the customer for supporting documents (identity document in the name of the card holder, etc.). In the event that the customer refuses to communicate these documents or information, La Boutique en Ligne Emmanuel Levain will cancel the order and refund the Product.

The occurrence of an unpaid due to a fraudulent authorization of a bank card and the irregular or false declarations of the customer will result in the registration of the contact details in connection with the order associated with this unpaid in a payment incident file. managed by La Boutique En Ligne Emmanuel Levain.

ARTICLE 10 – APPLICABLE LAW – DISPUTES

This contract is governed by Swiss law.
All disputes to which this contract could give rise, concerning its validity, interpretation, execution, termination, their consequences and their consequences will be submitted to the competent courts under the conditions of common law.

ARTICLE 11 – INTELLECTUAL PROPERTY

All elements of the www.emmanuel-levain.com site operated by La Boutique En Ligne Emmanuel Levain are and remain the exclusive intellectual property of La Boutique En Ligne Emmanuel Levain.
In any case, the customer or any other person is not authorized to reproduce, exploit, redistribute or use for any purpose whatsoever, even partially, elements of the aforementioned website. The corporate names, brands and distinctive signs of products on the site www.emmanuel-levain.com are protected under trademark law; the reproduction or representation of all or part of these elements is strictly prohibited.